Customer Service Advisor

Customer Service Advisor

Location: Manchester (City Centre) - Fully Onsite
Working Pattern: Full-time, Monday to Friday (09:00 - 17:00)

Contract Duration: 19/06/2026 - 24/07/2026

Role Overview

We are currently recruiting for a team of Funding Application Reviewers to support with the assessment and validation of community funding applications.

Based at a central Manchester office, this role involves reviewing submissions from community groups and organisations, ensuring all applications meet the required eligibility criteria. You will play a key role in supporting initiatives that make a meaningful difference within local communities.

The position requires strong attention to detail, as well as the ability to handle sensitive information with care and accuracy.

Key Responsibilities

• Review and assess funding applications thoroughly, identifying any discrepancies or concerns

• Validate information provided by applicants against relevant databases and sources

• Ensure all applications meet defined eligibility criteria and guidelines

• Investigate and escalate any complex or high-risk cases to the appropriate teams in a timely manner

• Communicate with applicants via email to request further information where applications are incomplete or unclear

• Maintain accurate records and ensure all data is handled in line with compliance requirements

Key Skills & Experience

• Exceptional attention to detail and accuracy

• Strong written communication skills, including excellent spelling, punctuation, and grammar

• Good interpersonal skills with the ability to communicate professionally with external applicants

• Strong organisational skills and ability to manage workload effectively

• Proficient in using Microsoft Outlook and comfortable working with databases and systems

• Customer-focused approach with a high level of professionalism

Candidate Profile

This role would suit someone who:

• Enjoys analysing information and problem-solving

• Is methodical, organised, and able to follow structured processes

• Takes pride in accuracy and quality of work

• Is motivated by contributing to projects that support communities and create positive impact

Location & Working Environment

The role is based at a central Manchester office, conveniently located:

• Approximately a 5 minute walk from Victoria train and tram station

• Approximately a 3 minute walk from Shudehill bus station

The office offers a modern working environment, including:

• On-site gym facilities

• Coffee bar

• On-site shop and post office

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.